Business Chat
Knowing send and newline rules prevents costly chat misfires
Chat tools look similar, but Enter and newline behavior can differ by product or compose mode. This page summarizes the practical differences using current official help pages.
Reviewed on February 28, 2026
Send-key comparison
This table reflects current public help pages. Teams changes behavior depending on compose mode, and Chatwork has conflicting help text, so read the notes column.
| Platform | Default Send | Default Newline | Customization | Notes |
|---|---|---|---|---|
| KeyboardGym | Enter | Shift+Enter | Not yet | Same on Windows and Mac. Enter is ignored while IME composition is active. |
| Slack | Enter | Shift+Enter | Yes | If Enter is changed to newline, send becomes Ctrl+Enter on Windows/Linux and Command+Enter on Mac. |
| Microsoft Teams | Enter | Shift+Enter | Limited | Standard compose uses Enter to send. Expanded compose uses Enter for newline and Ctrl+Enter to send. |
| Google Chat | Enter | Shift+Enter | Fixed | The official shortcut page documents Enter to send and Shift+Enter for a new line. No send-key toggle is surfaced there. |
| Chatwork | Shift+Enter | Enter | Yes | The Enter-key settings guide documents this as the initial PC default and allows reversal. Another Chatwork help page describes Enter to send, so verify your environment. |
The workflow rule that matters most
If you do not know whether Enter sends or inserts a line break, you are always one keypress away from a partial message.
That is why teams with multiple chat tools should treat send-key behavior as part of onboarding, not as a minor preference.
- Check send behavior the first time you open a new tool
- Test multiline input before sending a real message
- Do one final scan from the top of the message before pressing send
What KeyboardGym currently simulates
TypingGym currently uses a fixed model on both Windows and Mac: Enter sends and Shift+Enter inserts a newline.
IME composition is protected, so Enter during conversion does not trigger send. KeyboardGym does not yet provide a custom send-key toggle.
FAQ
Can Slack change Enter so it inserts a newline?
Yes. Slack lets users change Enter to newline. When that is enabled, sending changes to Ctrl+Enter on Windows/Linux and Command+Enter on Mac.
Can Teams be permanently switched to Enter-for-newline?
The official Teams flow is more mode-based than preference-based. Standard compose sends with Enter, while expanded compose uses Enter for newline and Ctrl+Enter to send.
Why does Chatwork documentation look inconsistent?
Current Chatwork help pages do not fully align. The safe takeaway is that Chatwork does offer an Enter-key setting, so confirm the active behavior in your own workspace before relying on muscle memory.